In the new wave of digital transformation, organizations are constantly challenged to adapt and equip their workforce with the necessary skills. In a recent one-on-one session, Vivek Tyagi from TeamLease EdTech engaged with Sheetal David, the Global Employee Training Leader at Honeywell, to explore key topics related to Learning and Development (L&D) and digital skills transformation within organizations. Let’s delve deeper into the insights shared during this enlightening session.
Setting the stage
The session commenced with Vivek Tyagi’s brief overview of TeamLease EdTech’s L&D Dialogue Series, an initiative that encompasses interviews, closed-door events, and larger gatherings involving industry leaders. The focus of this particular discussion was on the evolving landscape of digital skills and their impact on organizations.
Evolving role of L&D
Sheetal David emphasized the transformation of L&D from a parallel department to an integral part of organizational decision-making. She highlighted the need for L&D to keep pace with operational changes and ensure that every individual, from senior leaders to front-line employees, is comfortable with the tools and changes introduced. Watch the snippet here.
Success stories in digital skills transformation
Drawing from her experience at Honeywell, Sheetal shared a case study involving the creation of a portal akin to Amazon for industrial customers. The shift required a significant mindset change within the organization, and L&D played a crucial role in training employees, especially those front-facing customers. The emphasis on creating champions within the workforce and providing them with in-depth, scenario-based training contributed to the successful implementation of the digital initiative. Watch the snippet here.
Cultivating a culture of continuous learning
The discussion touched upon the imperative of fostering a culture of continuous learning within organizations. Sheetal highlighted that the shift towards continuous learning should be a pull rather than a push. Organizations need to showcase the opportunities for growth and upskilling, instilling a sense of necessity in employees to stay relevant. The fear of becoming redundant in a rapidly changing landscape serves as a powerful motivator for employees to embrace continuous learning. Watch the snippet here.
Adapting pedagogy and virtual learning
Discussing the shift in pedagogy, Sheetal highlighted the organization's use of various learning methods, including virtual setups and instructional designers. She emphasized the importance of adaptability and scalability, especially in the current scenario where virtual learning has become a necessity. The organization leverages internal subject matter experts and external vendors as needed to provide effective training.
Balancing personalization and scalability
Vivek Tyagi inquired about the challenges of balancing personalization and scalability in learning initiatives. Sheetal highlighted the importance of competency assessment and individual development programs. She discussed the organization's focus on personalizing training for employees based on their roles and responsibilities, while also collaborating with external partners to upskill new graduates in emerging technologies. Watch the snippet here.
Data and Analytics for measuring impact
The conversation then shifted to the role of data and analytics in measuring the impact of digital skills development programs. Sheetal detailed how Honeywell uses competency databases and KPIs to analyze the skills that positively impact individual performance. This data-driven approach allows the organization to focus on specific skills that contribute to customer satisfaction and overall success. Watch the snippet here.
Conclusion
The thought-provoking conversation between Sheetal David and Vivek Tyagi shed light on crucial aspects of L&D. From the evolving role of L&D as an integral part of decision-making to success stories in digital skills transformation, the session emphasized the need for organizations to cultivate a culture of continuous learning and adaptability within their workforce. As organizations navigate this dynamic terrain, the insights shared provide valuable guidance for effectively driving the digital skills transformation imperative. Watch the playlist for more videos on this session.
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